1 800 262 3787

Other Phone Numbers:

Australia: 1-800-251-838
New Zealand: 0-800 442 100
Canada: 1-800-958-9073
Sweden: 020-796-080
Other places: 1 801 494 8595
Corporate Headquarters: 1-801-705-7000
Facsimile: 1 801 705 7001 postal address: Inc.
Townsend St., Ste. 800San Francisco,
CA 94107 email:

Short Description: has assisted more than 17 million customers share, preserve and find their family history. The main aim of the company is enhancing the user experience with each visit. For those who have concerns or need questions answered, you’ll be able to connect with the customer service department by e-mail, traditional mail, by phone or through social media.

Official Website
Customers visiting the website can sign up for a free trial or sign up for the paid subscription. After creating and signing into your account, you have use of family trees, you are able to search the database, collaborate with other users and find out about the service in the Learning Center. For those who have added questions regarding the service, we recommend visiting the Support page.
Social Media
What we enjoy about the customer service section was the timely response time.

Google : Ancestrycom/posts

Customer Service Email
We sent an e-mail to the customer service section requesting how customers file a dispute, in the event there is incorrect information on the website. We received an automated response saying the customer service section would answer to the our question within 48 hours.
Business Development:
Investor Relations:
Content Acquisition:

Our Experience
When you contact the customer service section, there are two available options. Press one (1) in case you are a new customer and two (2) in case you are an existing customer. We made the proper choice and waited for the customer service section. After waiting less than three (3) minutes, we were speaking with a live representative. The dialogue centered on the hours of operation. The customer service representative clarified the customer service section is available to assist customers daily 9am to 11pm, EST. The call was short and to the point. The general experience was perfect. Is it possible to say the same? Share your ideas with us in the remark section.

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