1-800-262-1234
Customer service: 1 800 262 2468
Baggage: 1-866-767-2247
Passenger help (Los Angeles): 1 310 615 1111
Travel agents: 1 800 262 2468
TTY: 1-800-855-2880
Customer support (New Zealand): 64 (0)9 366 2929
Company customers: 1-800-242-3038
Cargo customers (export): 1-310-646-9891
Cargo customers (import): 1-310-646-3067
Cargo direction (San Francisco): 1-800-419-6569
Cargo direction (New York): 1 718 244 1333
Cargo direction (Atlanta): 1-773-686-9837
Cargo direction (Hawaii): 1 808 833 5151
Cargo direction (Louisiana and Texas): 1 800 421 5913
Cargo direction (Puerto Rico and Florida): 1 305 599 1054
Air New Zealand postal address:
Air New Zealand Inc.
92007Auckland 1142New Zealand
Short Description:
Air New Zealand began as a small regional airline approximately 70 years past and has since grown into one of the biggest passenger and commercial airlines servicing New Zealand and surrounding countries.
Official Website
Go to http://www.airnewzealand.com/home, the official web site for Air New Zealand so as to book a flight, check bookings, plan a vacation, rent a car or book resort lodgings. Customers can subscribe to email alarms so as to receive promotional deals and discounts. Prior to contacting the support team, the business advocates visiting the Air New Zealand FAQs.
Customer Service Email
In the occasion customers are not looking for an instantaneous response to a question or concern, they can contact the customer service department using the type here: https://airnz.custhelp.com/app/ask. This customer contact form enables customers to inquire nearly any question with no need for the customer to contain personal information. The business does recommend if customers are asking questions relating to airpoints, to contain their airpoints membership number.
Customers may also contact the support team on the Facebook page or the Twitter page.
Our Encounter
The first thing we encountered when contacting the customer service team was a message saying the average customer wait time was more than 5 minutes. We expected this was a mistake, but unfortunately, we waited the 5 minutes. After the delay, we asked the customer service representative questions regarding booking flights with passengers with particular dietary needs.
The agent described the airline could adapt request to restrict allergy-established products, but cannot guarantee the food products brought on board by other passengers. We weren’t happy with the reply or the response time. Did you have better chance with the support team? Share the food with us below.