We found one phone number for American Home Shield customer service. There are no customer service hours listed, but insurance companies of this kind tend to have extended or 24 hour service because injuries or problems can occur day or nighttime.
To learn more about American Home Shield services and products, browse the official site at http://www.ahs.com. Products, pricing and coverage are all clarified in detail, but the cancellation policy page is only a brief blurb about the best way to cancel and fees involved. Customers must read through the contract in detail before signing. In accordance with the cancellation coverage, there can be an administrative and cancellation fee contained.
For social network presence; there does not seem to be an official Facebook page, but there is certainly a Twitter page located at http://twitter.com/1stHome. We did find a Facebook page dedicated to bashing American Home Shield.
Customer Service E-Mail
The American Home Shield customer service page certainly shows an E-Mail Us area, but hidden under the Call Us number is a button that says MORE. Click that button and you will be taken to the customer service e-mail form.
E-Mail Form: http://www.ahs.com/homeowners/includes/contact.jsp#
We e-mailed the customer service department to see if Home Protection Plans from American Home Shield are accessible to renters.
In order to bypass the extended automated system, customer should press three (3) at first of the call. In case you’re a current customer, it is possible to press one (1) at first of the call to connect with a live agent. After a brief delay, we asked the agent for information relating to transferring service when moving locations.
The agent clarified the process is simple. Call the customer support centre. Notify an agent of the purpose of going and set up a time when a technician can uninstall your gear and reinstall at the new location. The agent clarified when transferring service, customer could possibly see a charge on their monthly statement. Exceptionally in-depth explanation of a easy question. We like the details. Did the customer service department offer you the responses to your own questions?