1-800-535-5225
American Airlines Baggage postal address:
American Airlines Baggage Inc.
Fort Worth, TX 76155
Short Description:
The American Airlines Luggage section is perhaps the most called section behind the reservations section. In case you have concerns associating the gear policy or need to reach out to the customer service section, contact a live representative by telephone, e-mail, traditional mail or through social media.
Official Website
Customers seeing the American Airlines Baggage site http://www.aa.com/i18n/travelInformation/baggage/main.jsp?anchorLocation=DirectURL&title=baggage can learn about limited items, special gear allowances and luggage allowances. The site also features information pertaining to accessible service, the claims procedure, liability limits and contact information for the lost and found section. If you want additional info concerning gear services, visit the Support page.
Social Media
You can connect with the customer service section through social media. When we posted a message concerning luggage service, the customer service team answered within four (4) hours. We detected a message on the site saying customers should use social media if they want to avoid a lengthy delay.
Facebook: https://www.facebook.com/AmericanAirlines
YouTube: http://www.youtube.com/americanairlines
Twitter: https://twitter.com/americanair
Customer Service Email
We sent a message to the customer service section asking about the typical response time to customer concerns relating to lost baggage and baggage claims. After sending our message, the customer service section responded with an automated message. The message stated a customer care representative would respond in 7 to 10 business days.
Customer Service: http://www.aa.com/contactAA/viewEmailFormAccess.do?eventName=customerRelations
Our Experience
We called later in the week and finally reached the customer service section. After waiting on hold for more than 15 minutes, we reached a live representative. We asked if customers could insure their gear. The representative walked us through the procedure and ended the call. Although the customer service section answered our concern, reaching a live representative was a bit taxing. When you called the American Airlines Luggage section, did the representative conclude your concerns? Discuss your ideas with us in the remarks.