1 614 716 1000
Other AEP Phone Numbers:
1 800 277 2177 – AEP security hotline
AEP postal address:
OH 43215 2372
AEP, also called American Electric Power, is an energy firm that runs several individual electric companies, including AEP Ohio, AEP Texas, Appalachian Power, Indiana Michigan Power and Kentucky Power. In the primary AEP web site, customers can log directly into their account and make payments or contact customer service.
That is a ton of information on the AEP web site at http://www.aep.com. It is possible to find out about purchasing the AEP company, AEP in the news and the way the company works with local communities. Job opportunities and links to businesses running under the AEP umbrella are also available in the official site.
Customer Service Email
As is the case with way too many businesses, no contact email address can be acquired for the customer service department. You can, however, use the general inquiry type in the official site. The form is found here: http://www.aep.com/contact/.
We sent an email to AEP corporate asking for an overall email address that we could use for communicating. The form requested a lot of private information, including full address and phone number. We are uncertain all consumers may wish to disclose this much private advice. We are going to see if there’s an address not listed on the AEP customer service page.
When we called corporate headquarters the call was answered by a recorded response. We pressed 1 to be transferred to customer solutions. After the call was transferred, another automated reply began. This time we pressed 0 to bypass the automation and we were instantly joined with customer service. Representative Amy was quick to tell us that customer service does not have an in box email address, but that all communicating sent via the main web site kind would be answered promptly.