Access Group Number

1 800 282 1550

Other Visa Phone Numbers:

1-484-653-3300Corporate Headquarters

1 800 227 2151School Administrators


Access Group postal address:

Access Group Inc.
10 North High Street Suite 400 West Chester,
PA 19380

Short Description:
The customer service department is available Monday through Friday 9am to 5:30pm, EST.

Official Website
al-logo-largeCustomers visiting the Access Group web site have access to info relating to Federal student loans, paying for school, great fiscal habits, and the importance of great credit history. The site features portals for pupils and school administrators. So that you can see a real-world example of finances throughout your college career, the site offers budget calculators for student in and out of school.

Social Media
The Twitter page of the Access Group contains invaluable information pertaining to attending college together with an outlet to reach the customer service department. We noticed several conversations between the customer service department and customers. Although the response time wasn’t optimal, all of the concerns were addressed. The typical response time was more than two days.


Customer Service E-Mail
Customers wanting to contact with the customer service department to address a complaint can make use of the email address listed on the site. We sent a message to the customer service department asking if the company could supply us with added resources related to paying for college. After waiting 48 hours, the customer service department sent
us a response with the next link to the information we requested.

Our Experience
When you contact the customer service department, you may choose from four (4) choices. To be able to avoid a wait, press four (4). After making our selection, we waited for less than 30 seconds. When the customer service representative answered the call, we asked questions relating to the student loan services. We discovered several community forums online saying the Access Group no longer services student loans. The representative described this info was accurate and gave us the companies that now service student loans. Were your questions resolved when you contacted the customer service department? Discuss your ideas with us in the comment section.

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