4shared.com postal address:
Graigmuir ChambersRoad TownTortola,
British Virgin Islands
The main aim of 4shared.com is to fulfill the needs of a diverse customer base. 4shared.com focuses chiefly on data storage and data sharing. Customers are able to upload and store documents, files, photographs, videos and music. There is also a premium service costing approximately $10 per month.
Customers have the ability to connect with a customer service agent by phone, e-mail, conventional mail and through social media.
When customers see the official 4shared.com site http://www.4shared.com/, they have the capacity to sign up for free services or premium services. You are able to read about the firm in the news in addition to the way you can benefit from the services. There’s a search feature allowing customers to view and listen to the appropriate media.
That is an active community on social media. There’s little interaction between customer service and the customer. The interaction is apparently between customers. We found the questions were answered in a timely manner.
Customer Service Email
There are many methods to join with the customer service section. We decided to send a message using the payment email address. We also needed to understand if 4shared.com offered a discounted rate for long –term contracts. We received an automated reply saying a customer care agent would answer our question within two (2) business days.
Advertising Team: firstname.lastname@example.org
Payment Questions: email@example.com
Enterprise Solution: firstname.lastname@example.org
Legal Team: email@example.com
Joining with the customer service team is difficult. When we called the customer care hotline, there were several choices; none connected to your live agent. You could leave a message or request a callback. We left a message requesting a call back. We’re still expecting a callback. Our experience wasn’t ideal due to the phone call. If a customer has an emergency, an organization should provide entry to a customer service representative.