1A Auto Number


The customer service department is open to assist customers Monday through Friday 9am to 7:30pm, EST.

1A Auto postal address:

1A Auto Parts
8 Chapel PlacePepperell,
MA 01463

Short Description: 
1A AutoThe objective of 1aauto.com is to make jobs simple. The family-owned and operated automotive parts retailer continues to be in the company for at least 15 years and the technicians and customer support staff has countless years of expertise. The company desires to learn from you. If you have to reach out to the customer service department to discuss your order or when you would like to connect, you are able to contact the customer service department by telephone, e-mail, conventional mail, through social media or by Live Chat.

Official Website

Customers visiting the official 1a Auto web site http://www.1aauto.com/ can shop for auto parts in three simple steps. To get started, enter the make, model and year of your vehicle. After selecting search, all available components are listed. The site also enables customers to search by component or by vehicle. If you create an account, you’ll be able to track your order as well as receive e-mail alerts to deals and promotions. Customers needing additional information concerning products and policies should see the Customer Service page.

Social Media
We found that social media is an efficient means to get in touch with the customer service department. The customer service department, in less than 24 hours, answered several of the dialogues on social media.

Facebook: https://www.facebook.com/1AAuto
YouTube: http://www.youtube.com/user/1aauto
Website: http://blog.1aauto.com/
Google : https://plus.google.com/117660705791430240679/posts

Customer Service E-Mail
When sending a message to the customer service department, you’ll need to input you name, email address and message. Although not required, 1aauto.com urges referencing your order number if inquiring questions relating to your recent purchase. We sent a message asking about the access to specialty things. Although the automated response stated a customer service agent would react within 24 hours, we’re still awaiting a reply.

Customer Service: https://www.1aauto.com/about/contact_us

Our Experience
Although the automated system supplied a direct connection to the customer service department, we had an exceedingly long wait. We waited on hold for over five (5) minutes before a customer service agent answered the call. After the agent answered the call, we asked several questions concerning ensure information and the return policy. With each question, the representative provided detailed answers. The agent was both professional and helpful. Our experience was better than expected. Was your expertise better than our expertise? We want to know. Take a minute to share your 1aauto.com customer service experience.

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